Philosophy:

Our goal is to provide products you’ll love with the very best customer service. We strive to offer a wide range of scent types, top quality products, fast shipping, and great email communication. Fragrance should be a fun treat in your life that brings you pleasure!

Contacting Us:

Feel free to email any questions about the scents or products to info@sonomascentstudio.com and we almost always answer within 24 hours. If you need a phone consultation, we can set that up via email.

Payment Methods:

You can use the Online Shopping page to place your order securely and pay via Paypal or credit card. Your card number is encrypted and the site is secure. You do not need to have a Paypal account to use the shopping cart.

Or, you can email an order and then phone in your credit card number to us.

Another option is to mail a postal money order (email customer service if you want to pursue this option).

Sonoma Scent Studio prefers payments through the shopping cart whenever possible. After you order, you'll usually receive a target shipping date and you'll always get a shipping notice when your package ships; if you prefer to know the approximate ship date before you order, feel free to email or check the current turn-around tme posted on the What's New page.

Returns:

Products are not returnable, so you should try samples or small sizes first to test the scents. We want you to be pleased with your purchases, so we're always happy to answer any questions you have before you order. If something should leak in transit, please contact us as soon as you receive the package and we'll make it right.

Sonoma Scent Studio only uses high-quality cosmetic-grade oils that are skin safe, but occasionally people can have sensitivities to certain fragrance ingredients. If you develop any skin reaction, please discontinue use of the product. This rarely occurs but needs to be mentioned for completeness, and it's another reason sampling first is a good idea. Please keep these products out of reach of small children and pets. Sonoma Scent Studio is not responsible for any damages associated with the use or misuse of the products.

Sonoma Scent Studio products are made and packed in a non-smoking, pet-free environment, which should alleviate worries about smoke or pet allergies.

Skin Sensitivity And Ingredients:

Sonoma Scent Studio generally follows IFRA (International Fragrance Association) standards for essential oils and ingredients that are suspected of being more likely to cause irritation and/or sensitivity reactions such as Peru Balsam, massoia bark oil, cinnamon bark oil, and oakmoss extracts. We follow the IFRA guidelines to minimize potential problems with ingredients, though you should keep in mind that many of these ingredients are commonly used in perfumes and much more research in this area is needed to really know what's best. IFRA guidelines are getting more complex and controversial, so we try to use common sense along with their guidelines, and we follow manufacturer's guidelines for usage rates of fine perfumery aroma materials. We do use small amounts of real oakmoss, but you can check the notes listed for each scent and if no oakmoss is listed, none is used.

No sunscreen additives or colorants are used in our perfumes, just scent and alcohol or coconut oil base.

Environmental/Animal Issues:

Sonoma Scent Studio uses plantation grown sandalwood oils that are grown as a renewable resource. Rosewood oil is not used in our formulas; other ingredient accords are used in its place. No animal civet, animal castoreum, or animal musks are used; synthetic reconstructions of these items are used instead of the animal-derived versions. We do not test any of our products on animals (just on ourselves, and on some helpful human volunteers!).

Privacy Policy:

Sonoma Scent Studio will not share your personal information with anyone. Your information is used only to fill your order.

Domestic Shipping:

We ship FedEx Ground or USPS. FedEx Ground takes 5-9 business days in the US. You will receive a USPS delivery confirmation number (for sample orders or small roll-on and lotion orders) or a FedEx tracking number (for orders with edp bottles or larger oil/lotion orders).

All products are made fresh for you when you order and are shipped Monday through Friday for FedEx and Monday through Saturday for USPS. Most orders are shipped within 3-5 business days of receipt, but it can take a bit longer during busy order times; please check the current turn-around time status on the What’s New page before ordering. If you have questions, email before you order so we can send you a target shipping date and you can decide if that date meets your needs. We want to get your orders out as quickly as possible in the order that they are placed. If there should be a delay in shipment, we will notify you right away via email and give you the option of a refund.

We only require a signature verification upon delivery for orders that total $150.00 or more; if you prefer that the package NOT be left in your absence, please send us a message and we'll ask for signature delivery on your order even if it is below $150. Otherwise, the FedEx driver uses his/her judgement on whether it is safe to leave the package.

Rates are given below. Please note that we do not make money on shipping; we keep rates as low as we can while still recouping our costs for postage, boxes, mailers, packing material, and labels.

For the Continental US:
Sample packs: USPS First Class Mail $3.50
Orders that weigh up to approximately 1 pound: FedEx Ground $8.00
Orders that weigh up to approximately 2 pounds: FedEx Ground $10.00
Orders that weigh up to approximately 3 pounds: FedEx Ground $11.50
Orders that weigh over 3 pounds: FedEx Ground $11.50
Please note: Fedex will not deliver to P.O. Boxes or to APO/FPO addresses

For Alaska and Hawaii:
Sample packs: USPS First Class Mail $3.75
For orders with no edp:
      Orders with subtotal $0-$100: USPS $9.00
      Orders with subtotal over $100: USPS $10.00
For orders with edp: Please email us first. FedEx Ground is $18.00 or more for Alaska and Hawaii. Depending on the size of your order, we may be able to give you a better option. Also note shopping cart may not show correct shipping for Alaska and Hawaii and shipping may need to be adjusted after your order.

International Shipping:

Please email us for a shipping quote before ordering. We do some international shipping. Sample orders for edp and oils can usually be sent international Air Mail for about $4.00 US, but they can't be insured. One or two half oz edp bottles can usually be shipped for about $12.00 US but can not be insured (unless a customer would like to buy insurance, which is expensive and only worthwhile on orders well over $100). Small orders are easy to ship to most countries except Italy, but Italian customs are too difficult at this time. It's best for international customers to pay via Paypal because Paypal does a great job of handling the exchange rate. Just send us your order via email and we can send you a Paypal invoice that can be paid either using Paypal cash or a credit card. You do not need to have a Paypal account to pay the invoice; you can use a credit card if you choose that option.

Sales Tax:

Unfortunately, Sonoma Scent Studio must collect sales tax (currently 7.75%) from California customers.

Free Extras:

For orders of four or more samples, we offer you the choice of a free extra sample; you can let us know which you'd like in the comments box or in the free extra request box of the order form. If you order full bottles you can pick a free sample or two, and we'll add some if you don't specify any. We try to pick samples consistent with your choices. We do not give free bottles with orders.