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Frequently Asked Questions

Contact Questions:

How do we reach Sonoma Scent Studio?
The best way to reach us is to email customer service at info@sonomascentstudio.com and we'll usually get back to you within 24 hours. If you need to arrange a phone consultation, we can set up a time via email. Our number is 707-838-6385 (please remember we are 3 hours earlier in CA than you are if you are on the east coast).

Do you have open studio hours or a local boutique?
We do not have a traditional storefront here in Healdsburg and do not have open hours at this time.


Retailer Questions:

Where can I buy Sonoma Scent Studio products?
Most of our sales have always been online through our own website; by selling directly to our customers without a middleman, we can keep prices lower for our handmade artisan products. We have in the past been carried in some boutiques, but currently Sonoma Scent Studio products are only sold online through our own shop. Until stock runs out, bottles of a few scents may still be available at Indie Scents in Canada. Samples and decants of many of our scents are available at Surrender To Chance; they help distribute samples worldwide.


Shipping Questions:

Do you do international shipping? Do you ship to my country?
Unfortunately, we are not able to ship our alcohol-based perfumes by regular international airmail. When our body oils and other non-alcohol products are available, they can be shipped regular First Class International or Priority Mail International. We can ship alcohol perfumes via FedEx or UPS, but the shipping fees even for small packages tend to be very expensive.

So how can I get your perfumes if I live outside of the USA?
If you want to purchase directly from me, you can use a freight forwarding service that gives you a USA address; I ship to the freight forwarder in the USA and they collect and forward all your packages to you, or they can send them one by one. By consolidating your packages from several USA merchants, you can save on shipping. Most freight forwarders will not ship alcohol-based perfume by regular mail, but some of them have other methods of shipment to offer, depending on your country. Another option is for me to ship to a friend or family member here in the USA who can then get the package to you. And a third option is to buy from one of my retailers who ships to your country. Indie Scents in Canada does some international shipping and carries my boutique line. And for decants and samples, Surrender to Chance does some international shipping. Each retailer considers the rules and the risks and then decides how to handle international shipping; some are willing to take more risk than others and that is why you see varying policies.

How much does shipping cost?
You can put your order into the shopping cart and then choose your shipping method and then click Update Cart to compute your shipping charges. Please note that we do not make money on shipping; we keep rates as low as we can while still recouping most of our costs for postage, insurance, boxes, mailers, packing material, and labels. The customer is responsible for any duties, customs, and taxes.

Do you require a signature at delivery?
We only require a signature verification upon delivery for orders that total $150.00 or more; if you prefer that the package NOT be left in your absence, please send us a message and we'll ask for signature delivery on your order even if it is below $150. Otherwise, the UPS/FedEx driver uses his/her judgment on whether it is safe to leave the package. If you do request signature delivery and then do not make yourself available for UPS/FedEx to deliver to you on one of their three delivery attempts and do not make arrangements with them to pick up the package, the order will be returned to Sonoma Scent Studio; in that case you would be refunded for the order items but not for the shipping, so please be sure you can be available to sign for the order if you request signature delivery.


Payment Questions:

Are payments on your site secure?
Yes, payments are made through a secure SSL site and your data is encrypted. We are certified as PCI compliant, as are our payment processors and shopping cart host.

Can I pay by PayPal or credit card?
Yes, the shopping cart can accept PayPal payment or credit card payments.

How do I pay by credit card?
You can use the shopping cart and pay by credit card if you use an email address that is not (and has never been) associated with a paypal account. During check-out, just click the button next to the phrase "If you do not currently have a Paypal account" and you'll be given a secure credit card option. Sonoma Scent Studio does not see your card number this way; it is encrypted such that no one, including us, sees it before it gets to the credit card processing service.

How do I pay by credit card if I do have Paypal?
If you have Paypal, the cart wants you to use it rather than a credit card, so it won't accept your payment unless you use an email address that does not have a Paypal account associated with it. If you use an email address that has been associated with a Paypal account of yours, Paypal will prompt you to login. So use a non-Paypal email and then follow the same steps as given above for those with no Paypal account. (Note: Paypal has told me that when you cancel a Paypal account your email address often remains in their database, and that's why you sometimes are prompted to login to Paypal even though you no longer have the account. If you use an email that has never had a paypal account, you won't be asked to login.)

Can I pay by credit card without the shopping cart?
Yes, you can just go through the shopping cart and choose the phone order option at checkout. Then you can phone your cc number in to Sonoma Scent Studio at 707-838-6385 during business hours CA time.

Can I send a Money Order?
Yes, you can send email to info@sonomascentstudio.com to arrange paying via postal money order. Personal checks are also accepted, but you need to wait for them to clear the bank. Money orders can be cashed upon arrival so your package can be shipped immediately.

How do gift certificates work?
Please see this Gift Certificates page for a description of gift certificates and for a button to purchase one.

Can I return my order if it doesn't work for me?
Products are not returnable because once they leave the studio they can't be used by anyone else, so you should try samples or small sizes first to test the scents. If you are unsure, start with the smallest 1 ml samples because those are inexpensive and will give you plenty of perfume to tell if you like the scent well enough to pursue it further. We want you to be pleased with your purchases, so we're always happy to answer any questions you have before you order. If something should leak in transit, please contact us as soon as you receive the package and we'll make it right. Sonoma Scent Studio only uses high-quality cosmetic-grade oils that are skin safe, but occasionally people can have sensitivities to certain fragrance ingredients. If you develop any skin reaction, please discontinue use of the product. This rarely occurs but needs to be mentioned for completeness, and it's another reason sampling first is a good idea. Please keep these products out of reach of small children and pets. Sonoma Scent Studio is not responsible for any damages associated with the use or misuse of the products. Sonoma Scent Studio products are made and packed in a non-smoking, pet-free environment, which should alleviate worries about smoke or pet allergies.

Do you charge sales tax? Unfortunately, Sonoma Scent Studio must collect sales tax from California customers.

Do you give free samples with orders? For sample orders of four or more samples, we offer you the choice of a free extra sample; you can let us know which you'd like in the comments box or in the free extra request box of the order form. If you order full bottles you can pick a free sample or two, and we'll add some if you don't specify any. We try to pick samples consistent with your choices. We cannot give free bottles with orders, and we can't send free samples without an order (we are just too small a company and would quickly be out of business that way).


Product Questions:

What "base" or "carrier" do you use?
For the Mixed Media Collection, we use specially denatured professional perfumer's alcohol in all the scents except for the new Yin &Ylang. The specially denatured alcohol is what is used in nearly all commercial perfumes. For Yin & Ylang and for the Sonoma Naturals Collection, we use organic grain alcohol (undenatured). No sunscreens, preservatives, or colorants are used in any of our perfumes, just fragrance in a carrier base of alcohol. The colors of the scents come from the colors of the natural essential oils and absolutes.

Do your perfumes contain parabens or sunscreens or colorants?
No. Nor do our body creams.

Do you use both natural and synthetic fragrance ingredients?
We use many natural essential oils and absolutes, but we also use high-quality synthetic aroma ingredients made especially for perfumery by the top fragrance companies such as Givaudan, Firmenich, and IFF. Synthetics can extend the lasting power of natural oils and work together with them to enhance the scent; the combination of naturals with a light touch of synthetics often makes the best of both worlds. We use synthetic musks, castoreum, and civet to avoid the cruelty issues associated with animal versions of these ingredients. We use no animal musks and no nitro musks -- we use biodegradable macrocyclic musks. We are in the process of creating an all-natural collection called the Sonoma Naturals; we will be adding more scents to this line over time.

Do you use animal ingredients or are your products vegan? Do you test on animals?
We do not test our perfumes or lotions on animals, only on ourselves and some friendly human volunteers. :) We do not use animal musks, civet, or castoreum, only synthetic replacements and natural musk alternatives like ambrette seed, labdanum, and angelica root. The only animal ingredient currently used in some of our perfumes is beeswax absolute in some fragrances (check the list of notes to see and if it is not listed then it is not used). Some of our lotion products use silk protein, which is not vegan, but if it is used it will be listed in the ingredients so you can easily check for it.

What scents might men like?
Some scents men have enjoyed and/or women have reported liking on the men in their lives are Fireside Intense, Tabac Aurea, Incense Pure, Ambre Noir, Winter Woods, Forest Walk, and Wood Violet. Champagne de Bois has a nice sandalwood note and some spicy clove and is not floral, but the aldehydes make it just a bit more on the feminine side of unisex, though that will vary from person to person. Sienna Musk is woodsy and spicy and unisex, though it has some sweetness. Some men also enjoy Jour Ensoleille, but some find it too floral. The driest and most masculine scents are Fireside Intense and Incense Pure.

I'd like to get a scent that used to be on the list but isn't listed right now -- is that possible?
Maybe, yes. Just send some email to info@sonomascentstudio.com to find out if the ingredients are still in stock.

What about skin sensitivity and product usage suggestions?
Sonoma Scent Studio generally follows accepted usage guidelines for essential oils and ingredients that are suspected of being more likely to cause irritation and/or sensitivity reactions. We do not use some oils at all, such as massoia bark, and we use limited amounts of others, such as natural oakmoss. We do use small amounts of real oakmoss, but we only use the low-atranol type that has had nearly all of the allergens atranol and chloroatranol removed. If you know you have an oakmoss allergy, you can check the notes listed for each scent and avoid those that contain moss. Likewise, if you have a citrus allergy or an allergy to another ingredient, you can check the ingredients lists for citrus or for your particular allergen. We are happy to answer your ingredient questions via email if you need help. No sunscreen additives, preservatives, or colorants are used in our perfumes. The perfumes and body products are paraben-free. If you are prone to allergies, discuss the use of fragrance with your physician and you may want to use fragrance on clothes or in a scent locket rather than in direct contact with your skin. Regardless of whether you have known allergies, it is always prudent to test a little bit of scent on a small area of skin and wait a day before trying a larger application (a skin patch test). If you do experience a skin reaction to one of our perfumes (redness, itching, irritation etc.), wash the perfume off with water and discontinue use. The perfumes are for external use only; avoid getting them in the eyes or mouth. Do not use on the face. Keep perfumes away from children and pets. Use common sense with perfumes as you would for any cosmetic products. We cannot predict how each person will react to the scents, but we are happy to answer any questions you have about specific scents if you email.



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